Kayalpattinam, Tamil Nadu, India

      Kayalpattinam, Tamil Nadu, India

        Privacy Policy

        🔒 Catcho Multiservices LLP – Privacy Policy

        Effective Date: October 21, 2025
        Last Updated: October 21, 2025

        1. Introduction

        This Privacy Policy describes how Catcho Multiservices LLP (“Catcho”, “we”, “us”, “our”) collects, uses, and protects your personal information when you use our mobile application, website, or related services (“Platform”).

        2. Information We Collect

        We may collect the following types of information:

        • Personal Details: Name, phone number, email, address, and payment details.

        • Device Information: Device model, operating system, IP address, app usage, and location data (with consent).

        • Transaction Data: Orders, delivery details, payment confirmations, and feedback.

        • Partner Data: Information about service providers, vehicles, licenses, or professional credentials.

        3. How We Use Information

        Your data is used to:

        • Facilitate order placement, ride booking, and service requests

        • Process payments and refunds

        • Communicate order status, delivery, or support information

        • Improve Platform performance and personalize experience

        • Ensure safety, fraud prevention, and compliance with law

        4. Information Sharing

        We may share your information only with:

        • Service Partners for order and service fulfillment

        • Payment gateways for secure transaction processing

        • Technology and analytics vendors for app functionality

        • Government or legal authorities if required by law

        Catcho does not sell or rent your data to any third party.

        5. Data Retention

        We retain data only for as long as necessary for business, legal, or regulatory purposes. When no longer required, data is securely deleted or anonymized.

        6. Data Security

        We employ industry-standard encryption, secure servers, and restricted access to protect your data. However, no system is fully secure, and users share data at their own risk.

        7. Your Rights

        You may:

        • Access and update your personal information

        • Request deletion of your account and data (subject to legal retention)

        • Withdraw consent to data processing at any time

        To exercise your rights, email us at support@catchoapp.com.

        8. Cookies & Tracking

        Catcho uses cookies and analytics tools to improve app functionality, personalize experience, and analyze performance. You may disable cookies through your device settings.

        9. Children’s Privacy

        Catcho does not knowingly collect information from users under 18. If you believe a minor has provided information, contact us for removal.

        10. Policy Updates

        We may revise this Privacy Policy periodically. Updates will be posted on our Platform with a revised “Last Updated” date.

        11. Contact Us

        For privacy-related concerns, contact:
        Catcho Multiservices LLP
        📍 189/97E, Appa Palli Street, Kayalpatnam, Tiruchendur, Thoothukudi, Tamil Nadu – 628204, India
        📧 support@catchoapp.com
        📞 +91 95970 75778