Kayalpattinam, Tamil Nadu, India

      Kayalpattinam, Tamil Nadu, India

        Shipping

         

        Catcho Multiservices LLP – Shipping Policy

        Effective Date: October 21, 2025

        Last Updated: October 21, 2025

        At Catcho Multiservices LLP (“Catcho”, “we”, “our”, “us”), we strive to ensure fast, safe, and reliable delivery of all orders placed through our platform — including food, groceries, medicines, e-commerce products, and other services.

         

        This Shipping Policy explains how deliveries are managed for orders placed via the Catcho App and Website.

         

         

        1. 

        Role of Catcho

         

        Catcho operates as a facilitator, connecting customers with independent vendors, merchants, and delivery partners.

        We do not directly sell, manufacture, or ship any products.

        All deliveries are carried out by third-party partners or merchants registered on the Catcho platform.

         

         

        2. 

        Delivery Areas

         

        Catcho currently operates in select cities and towns within Tamil Nadu, India, and nearby regions.

        Delivery availability may vary depending on your location, service type, and partner availability.

         

         

        3. 

        Delivery Time

         

        • Estimated delivery times are shown during checkout based on distance and partner readiness.

        • Actual delivery times may vary due to factors such as traffic, weather, or partner availability.

        • For food, grocery, and medicine deliveries, average delivery time is 30–60 minutes (depending on distance and vendor).

        • For parcels or service appointments, the timing will be confirmed through the app before booking.

         

         

        4. 

        Delivery Charges

         

        • Delivery fees are calculated based on distance, order value, and service type.

        • Charges (if any) will be clearly displayed before confirming your order.

        • Promotional offers or free delivery options may be available in certain locations.

         

         

        5. 

        Order Tracking

         

        • Once an order is placed, users can track the order or driver in real time through the Catcho app.

        • You will receive updates for order confirmation, pickup, and delivery status.

         

         

        6. 

        Failed Deliveries

         

        Delivery may fail if:

         

        • The customer is unavailable or unreachable at the address.

        • Incorrect delivery details were entered.

        • Security restrictions prevent entry or delivery completion.

         

        In such cases, re-delivery charges may apply or the order may be canceled as per the vendor’s policy.

         

         

        7. 

        Responsibility

         

        • Vendors are responsible for proper packaging and dispatch of their products.

        • Delivery partners are responsible for safely handling and delivering items.

        • Catcho acts only as an intermediary and is not responsible for any delay, loss, damage, or spoilage caused during delivery.

         

         

        8. 

        Shipping of Restricted Items

         

        Vendors and users must comply with all applicable laws.

        Items that are illegal, hazardous, or restricted by government regulations cannot be shipped through the Catcho platform.